Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jason on February 13, 2009, 10:00:43 AM

Title: Dialogic and CPD configuration for UK
Post by: Jason on February 13, 2009, 10:00:43 AM

We are looking to install Genesys CPD servers with Dialogic jct cards for one of client in the UK region ...Having worked with DMV cards Iam not quite sure what is needs to be done differntly for the JCT cards ...Can some one help me out with the configuration that needs to be done and may be the CPD config file aswell that could be used for the UK region ???

Thanks ....js

Title: Re: Dialogic and CPD configuration for UK
Post by: Dionysis on February 13, 2009, 11:14:28 AM

That's a touchy subject for a lot of companies.

In my own organization we have spent close to $30k developing the best detection parameters for our dialing, so giving the info away is generally a bit of a no no.

Dialogic do provide some basic settings on their website though, they're usually a good place to start. :)

CPD Server is relatively easy to set up, there isn't all that much to change from the default settings really.

Title: Re: Dialogic and CPD configuration for UK
Post by: bcyk on February 14, 2009, 04:19:53 AM

There are two sets of configurable options in Dialogic card for CPD.
Most options in the high level set can be configured via Genesys options and the low level parameters are in "Qualification Template".

Dialogic DMV and JCT (Springware) use "Qualification Template" for AMD (Answer Machine Detection) and PVD (Positive Voice Detction). Parameters and usage in "Qualification Template" can be found in
          http://www.inventivelabs.com/cti32/HMPQualificationTemplates.pdf

Tuning Dialogic qualification template parameters is a specific task requiring specific tools and skills; not relevant to Genesys directly. It may cost ten thousand pound or more (subject to change) to have a professonal company to find the best combination based on logged outbound call progress voice files.

You may also request support from Dialogic via the cards supplier to get the program to change JCT Springware qualification template options. Dialogic may have some qualification templations for specific countries; please check with your Dialogic card supplier.

Some configurable options by the program are
#    QMINSNR QMAXANR MAXPK MAXRING RINGTHRES PVDWIN PVDTHRESH PVDRBLOW PVDRBHIG
<PVD> 50      600    2    5      10000    8      3000      380      510
#      MAXANSIZ MAXANS2 MAXANS3 LOHISS HIHISS BHPARM CVTHR1 CVTHR2 MAXCVTH NMAXBROD NMAXERG MAXSIL VOICE_THRES SIL_THRES BANDF_LOW BANDF_HIGH
<PAMD> 159      159    159    22    16    5      80    165    390    2        65      30    25        3000      0        0


You may try to tune these options at your own risk and time.
I tried for a while but manual process was too time-consuming; it was a specialized task not for Genesys Professionals!