Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sunilkumar m on February 16, 2009, 12:59:08 PM

Title: Genesys call flow
Post by: sunilkumar m on February 16, 2009, 12:59:08 PM

HI ,

  This is Sunil, new to forum.

    Can any one help me  regarding "HOW CALL FLOW WILL HAPPEN IN GENESYS DIALER".



Thanks In Advance ,

Title: Re: Genesys call flow
Post by: mark on February 16, 2009, 01:27:55 PM

Hi Sunil,

Do you mean the whole call flow, from dialler record to agent receiving call, or, what the IRD strategy would look like for an outbound call?

Title: Re: Genesys call flow
Post by: sunil kumar M on February 16, 2009, 01:34:55 PM

Yeh , I would like to know whole call flow, from dialler record to agent receiving call.