Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bandorka on February 16, 2009, 01:29:40 PM

Title: Push Preview interaction
Post by: bandorka on February 16, 2009, 01:29:40 PM

Hi All,

How can I avoid (or can I at all?), when the agent is in an inbound call ("CallInbound" state), the OCS doesn't try to push a record to the agent - only if when the agent is in a "Waitfornextcall" state?

Thanks,
bandorka

Title: Re: Push Preview interaction
Post by: René on February 16, 2009, 04:06:07 PM

Hi,

I haven't tried it but it should be possible using Agent Capacity Rules as push preview is special media type ("outboundpreview").

R.