Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gremlin on February 20, 2009, 02:35:43 AM

Title: Logger / Recording connectors
Post by: Gremlin on February 20, 2009, 02:35:43 AM

Hi

Anyone have any experience integrating Genesys with NICE loggers? I am told I need to purchase the v7.6 Recording Connector license, but other than that where are these license installed (in Genesys or NICE end) and how is the integration done?

any advise or documents would be good.

thank you in advance!!

-kjp

Title: Re: Logger / Recording connectors
Post by: cavagnaro on February 20, 2009, 02:47:49 AM

Nice or any other will have a Tserver client embedded where is will monitor your agents DNs and pull info from them and use TEvents to start/stop recordings.

Title: Re: Logger / Recording connectors
Post by: Gremlin on February 20, 2009, 09:17:59 AM

thanks.

thus most of the work will be on NICE / recorder's end to integrate with Genesys. In Genesys' end our task is only to turn on the "recorder license" for them. correct ?

Title: Re: Logger / Recording connectors
Post by: CTIgem on February 20, 2009, 12:52:15 PM

No license needed on Genesys side except DN license you currently use.
Nice will look for the Tserver Event. And that connector comes with Nice, you only need tserver ip and port.

Title: Re: Logger / Recording connectors
Post by: cavagnaro on February 20, 2009, 02:15:55 PM

Technically no license needed, but for commercial yes. Otherwise you will have issues if you ask some support for it.