Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jagadish on February 20, 2009, 11:59:54 AM

Title: Eventflow for queue transfer
Post by: jagadish on February 20, 2009, 11:59:54 AM

Hi,

I was trying to analyze the genesys t server logs. I need some clarification on them.

Can any one explain me how the event flow would be when a Agent transfers the call back to the queue after answering ? I think, ThisDN and OtherDNs can be used for this analysis, but i'm not sure. Any help greatly appreciated

Thanks
Jagadish

Title: Re: Eventflow for queue transfer
Post by: manumariyappa on March 03, 2009, 02:41:14 PM

Jagadish,

You are right when you say.... this DN(that refers to the DN which is transferring the call) and the other DN(is the DN onto which the call is being transferred). Note that within Genesys - Extentions, Route Points,DNIS are all considered DN's.