Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jagadish on February 20, 2009, 12:07:14 PM

Title: Need descriptions for Genesys T Server Events
Post by: jagadish on February 20, 2009, 12:07:14 PM

Hi,

I need some descriptions on the following events like what these events actually say,

EventNetworkReached
RequestRouteCall
EventRouteRequest
EventRouteUsed
EventDiverted
EventRemoteConnectionSuccess

Jagadish

Title: Re: Need descriptions for Genesys T Server Events
Post by: jbobinsk on February 20, 2009, 12:15:56 PM

EventNetworkReached - your PBX reached external switch/carrier
RequestRouteCall - it is request not event - it provide instruction where call must be routed
EventRouteRequest - event received from the switch signalizing that new call camed to the RP and that switch is ready to get instruction what to do with the call
EventRouteUsed - confirmation that call was successfully routed somewhere - it comes as an answer to RequestRouteCall
EventDiverted - information telling that call was diverted somewhere
EventRemoteConnectionSuccess - as I remember it is event related to multisite confirmation that one TServer successfuly connected to second one.

regards
jbobinsk

Title: Re: Need descriptions for Genesys T Server Events
Post by: jagadish on February 20, 2009, 12:21:27 PM

[b]@jbobinsk[/b]

Thanks  :)