Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jagadish on February 23, 2009, 07:10:45 AM

Title: Descriptions for AttributeCallState codes
Post by: jagadish on February 23, 2009, 07:10:45 AM

Hi,

Can anyone provide me the descriptions for AttributeCallState Codes ?

I was referring "Genesys 7 Events and Models Reference Manual". The document says, the value of AttributeCallState would be like, "Consult", "Conference".

But in the log files, i don't have the descriptions instead i have some codes in AttributeCallState field,

some of the values are 0, 1, and 23

Please provide me and direct me to the document/link to get the descriptions for AttributeCallState codes

Jagadish

Title: Re: Descriptions for AttributeCallState codes
Post by: bcyk on February 23, 2009, 07:33:58 AM

You may find CallState values and meanings in SDK documents.
They could be found in 7.2 or earlier version tlib header file or tlib programming reference; tlib was put to EOL at 2008. SDK documents may contain equivalent info.


typedef enum _TCallState {
  CallStateOk,                            /* <---- this is 0 / zero */
  CallStateTransferred,                /* <--- 1 if not assigned to value explicityly */
  CallStateConferenced,              /* <-- and incremented by 1 ..... */
  CallStateGeneralError,
  CallStateSystemError,
  CallStateRemoteRelease,
  CallStateBusy,
  CallStateNoAnswer,
  CallStateSitDetected,
  CallStateAnsweringMachineDetected,
  CallStateAllTrunksBusy,
  CallStateSitInvalidnum,
  CallStateSitVacant,
  CallStateSitIntercept,
  CallStateSitUnknown,
  CallStateSitNocircuit,
  CallStateSitReorder,
  CallStateFaxDetected,
  CallStateQueueFull,
  CallStateCleared,
  CallStateOverflowed,
  CallStateAbandoned,
  CallStateRedirected,
  CallStateForwarded,
  CallStateConsult,
  CallStatePickedup,
  CallStateDropped,
  CallStateDroppednoanswer,
  CallStateUnknown,
  CallStateCovered,
  CallStateConverseOn,
  CallStateBridged,

  CallStateDeafened = 49,
  CallStateHeld    = 50
}
TCallState;

***NB: codes might be changed or enhanced after 7.2

Title: Re: Descriptions for AttributeCallState codes
Post by: Sylvainsjc on February 23, 2009, 07:43:38 AM

[img width=493 height=480]http://nsa05.casimages.com/img/2009/02/23/090223104428260262.jpg[/img]

Title: Genesys Call flow
Post by: mohan on March 23, 2009, 01:34:55 PM

Trace_ID                  TimeSTAMP            ThisDN    OtherDN                          Events         

045701a85cfbb319,    1237200917,          52050,    6414729073,                        EventQueued
045701a85cfbb319,    1237200917,          52050,    6414729073,                        EventQueued
045701a85cfbb319,    1237200917,          52050,              ,                      EventDiverted
045701a85cfbb319,    1237200917,          52960,    6414729073,                      EventRinging
045701a85cfbb319,    1237200918,          52960,    6414729073,                  EventEstablished
045701a85cfbb319,    1237200918,          52960,    6414729073,                  EventEstablished
045701a85cfbb319,    1237200996,          52960,              ,          EventAttachedDataChanged
045701a85cfbb319,    1237200996,        RRG_VRP,              ,          EventAttachedDataChanged
045701a85cfbb319,    1237200996,        RRG_VRP,              ,                  EventRouteRequest
045701a85cfbb319,    1237200997,          52960,    6414729073,                          EventHeld
045701a85cfbb319,    1237200997,          17965,          52960,                        EventQueued
045701a85cfbb319,    1237200997,          51016,          52960,                        EventQueued
045701a85cfbb319,    1237200997,          56373,          52960,                  EventEstablished
045701a85cfbb319,    1237200997,          52960,          56373,                  EventEstablished
045701a85cfbb319,    1237200997,          52960,    6414729073,                      EventReleased
045701a85cfbb319,    1237200997,          52960,          56373,                      EventReleased
045701a85cfbb319,    1237200997,          56373,    6414729073,                  EventPartyChanged
045701a85cfbb319,    1237200997,        RRG_VRP,              ,          EventAttachedDataChanged
045701a85cfbb319,    1237200997,        RRG_VRP,              ,          EventAttachedDataChanged
045701a85cfbb319,    1237200997,        RRG_VRP,          17965,                  RequestRouteCall
045701a85cfbb319,    1237200997,        RRG_VRP,              ,                    EventRouteUsed
045701a85cfbb319,    1237200997,          52960,              ,          EventAttachedDataChanged
045701a85cfbb319,    1237200997,        RRG_VRP,          52960,                      EventReleased
045701a85cfbb319,    1237200997,  sw_ohbhw01::,              ,                      EventReleased
045701a85cfbb319,    1237200997,          52960,    6414729073,                          EventHeld
045701a85cfbb319,    1237200997,          52960,              ,                      EventOffHook
045701a85cfbb319,    1237200997,          52960,          17965,                      EventDialing
045701a85cfbb319,    1237200997,          17965,          52960,                        EventQueued
045701a85cfbb319,    1237200997,          51016,          52960,                        EventQueued
045701a85cfbb319,    1237200997,          17965,          52960,                      EventDiverted
045701a85cfbb319,    1237200997,          51016,          52960,                      EventDiverted
045701a85cfbb319,    1237200997,          56373,          52960,                      EventRinging
045701a85cfbb319,    1237200997,          56373,          52960,                  EventEstablished
045701a85cfbb319,    1237200997,          52960,          56373,                  EventEstablished
045701a85cfbb319,    1237200997,          52960,    6414729073,                      EventReleased
045701a85cfbb319,    1237200997,          52960,          56373,                      EventReleased
045701a85cfbb319,    1237200997,  sw_ohbhw01::,              ,                      EventReleased
045701a85cfbb319,    1237200997,          56373,    6414729073,                  EventPartyChanged
045701a85cfbb319,    1237201332,          56373,    6414729073,                      EventReleased
045701a85cfbb319,    1237201332,  sw_ohbhw01::,              ,                      EventReleased


This is the event flow in the raw log.Can anyone explain about the call flow .