Genesys CTI User Forum
Genesys CTI User Forum => Announcements Scratch Board => Topic started by: tony on February 23, 2009, 11:24:23 AM
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Hi Everyone (...and Pavel..!),
It's been a while but I have been working in the background to produce the next "layer" to [i]The Rough Guides... [/i] Whilst I won't be updating the documents I have already produced, I am in the process of providing a series of Design Specification Templates. [i] [color=blue]"What are they...? What will I be able to do with them...?"[/color] [/i]
The Design Templates are all based around an existing Genesys Platform (that means you can't use them to design or build a Genesys Platform!) and they are intended to give Business/System/Solution Designers (and perhaps Architects and Developers) a series of checklists which will assist in the scope and detail of a Design (or Development or Architecture) document.
Basically, it breaks down the Framework and the major Solutions into chunks which serve as a reminder/component list when a Designer is scoping a Business Requirement or Problem Statement. It comprises of a series of Excel Worksheets which act firstly as a tick list, then as a technical scoping document, making sure that nothing is missed out when scoping a Solution. The major parts are;
Instructions (!)
Scope
Configuration
Management Framework
Routing (ERS/NRS)
Historical Reporting (CCA and ICON/Infomart)
Real-Time Reporting (CCPulse+ & Informiam)
MCR
WfM
GVP/VGP
SDK's
GPlus Adaptors
TLib
GIS
Peripherals
- My aim is for someone to be able to run through the document and, as a result, determine the scope and size of the Genesys components of a proposed Soluton - and provide the low level detail for the Genesys components, for inclusion in a Detailed Design Document.
It's in "beta" at the moment and once I have a better defined version, I will be looking for volunteers to review and comment on it, before I post it here... I expect it will be ready within the next week or so...
I hope for it to become as popular as the [i]The Rough Guides... [/i] since it is written in pretty much the same style, allbeit a little more technically complex... :)
Tony
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Nice Tony :D Count on me for the beta
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I'm excited that this is moving along nicely - much bigger than I first anticipated hence it is taking longer...
Just in case you were wondering! :)
Tony
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Tony,
Awsome I would love to be included in the beta release.