Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lachlan on February 26, 2009, 02:01:53 AM

Title: No Stats for Users
Post by: Lachlan on February 26, 2009, 02:01:53 AM

Hi,

We are getting stats for the queue eg number of call ans, abn etc but not for the users that answered the calls.

Where should i be looking?

Lachlan

Title: Re: No Stats for Users
Post by: tony on February 26, 2009, 05:53:47 AM

Is this real-time (CCPulse) or historical (CCA/Infomart) stats?

Tony

Title: Re: No Stats for Users
Post by: Lachlan on February 26, 2009, 06:42:19 AM

Thankyou for the fast reply. I found that the route point was not setup correct.

Title: Re: No Stats for Users
Post by: tony on February 26, 2009, 08:17:27 AM

No problem - there are some that subscribe to the theory that if you do nothing, the problem may well right itself...

I'm not one of those theorists, though!

Tony

Title: Re: No Stats for Users
Post by: Adam G. on February 26, 2009, 10:13:26 AM

[quote author=Tony Tillyer link=topic=3905.msg16977#msg16977 date=1235627627]
Is this real-time (CCPulse) or historical (CCA/Infomart) stats?

Tony
[/quote]

It could be stats being displayed in GAD.....

Title: Re: No Stats for Users
Post by: tony on February 26, 2009, 11:59:18 AM

Hmmmm.... a heckler..?!  Let me get my "put down" book... lemme see... ah - here's a good one:

Pavel - I bet one day they're going to have educationally-streamed supermarkets and you're going to need, like, 5 A-Levels or something to buy a loaf of bread.  ...And you're gonna starve...

:)

Title: Re: No Stats for Users
Post by: Adam G. on February 26, 2009, 12:16:17 PM

[quote author=Tony Tillyer link=topic=3905.msg16996#msg16996 date=1235649558]
Hmmmm.... a heckler..?!  Let me get my "put down" book... lemme see... ah - here's a good one:

Pavel - I bet one day they're going to have educationally-streamed supermarkets and you're going to need, like, 5 A-Levels or something to buy a loaf of bread.  ...And you're gonna starve...

:)
[/quote]

I only got 4 A Levels :(