Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: joflores on March 03, 2009, 07:10:18 PM

Title: Avaya AES Configuration
Post by: joflores on March 03, 2009, 07:10:18 PM

Hi everybody,

Does anyone knows what is needed to configure in the Avaya AES to work with Genesys T Server. Would be much help if you had screen shots on the AES configuration.

Regards

JOF

Title: Re: Avaya AES Configuration
Post by: bcyk on March 04, 2009, 06:19:19 AM

What extactly is the AES version?


This document
https://avaya.com/master-usa/en-us/resource/assets/applicationnotes/envox_dlg.pdf is for AES 4.1 for envox CT-Connect which connects to DLG service/ASAI-link as Genesys T-server does; it guides you to configure in both Avaya CM and AES.

Your Avaya CM and/or AES may be different but steps and layouts should be very similar.

regards

Title: Re: Avaya AES Configuration
Post by: MarcRobinson on April 02, 2009, 06:28:09 PM

Look for the document "76fr_dep-ts_avayag3.pdf" (or "75fr... or whatever version is right for you) and then refer to the section titled "Switch-Specific Configuration".
I realize it's been almost a month since you posted this, but maybe this will help someone else who's looking for this info.