Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: TheSailer on March 12, 2009, 09:58:00 AM

Title: HyperionServer 8.5.0.3
Post by: TheSailer on March 12, 2009, 09:58:00 AM

Hi all,

Did you have experience with the HyperionServer 8.5.0.3 ? We have some trouble with the pdf-format. All the formatting does not fit. The Web is peculiar symbols at the top of the bar etc. The installation is on Windows2003 with german language.

Title: Re: HyperionServer 8.5.0.3
Post by: sweetsbulu@gmail.com on March 13, 2009, 10:41:20 AM

Hi ,

I am working in Hyperion Designer and Hyperion suite to Generate reporting stuff for Agents and VQ's.
If you give me a screen shot of that error so i can explain something for this issue.


Thanks
Satya

Title: Re: HyperionServer 8.5.0.3
Post by: Adam G. on March 13, 2009, 11:22:01 AM

Hyperion is notorious for not printing\pdfing well. It looks good on screen and then the printout sucks. I've found that fixing the column sizes helps but trial and error is needed to get the spacing correct.

Title: Re: HyperionServer 8.5.0.3
Post by: TheSailer on March 13, 2009, 11:31:00 AM

Hi

The trouble began after the update to version 8.5.0.3
we have two problems:

1-in the upper bar are peculiar characters

2-Some reports look different

I guess that some of the fonts were change
see attachment

Title: Re: HyperionServer 8.5.0.3
Post by: cavagnaro on March 13, 2009, 02:27:40 PM

Seems like its PDF engine is not generating correctly the PS files and is overlaping the layers. Have you tried with another PDF printer like CUTEPDF to see how it handles it?