Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pspenning on March 16, 2009, 01:39:29 PM

Title: How many CTI Links can T-Server for Avaya Support?
Post by: pspenning on March 16, 2009, 01:39:29 PM

Good Day Everyone,
My co-worker and I are looking to ensure the best redundancy for our T-Server links to an Avaya CM 3.14.
Here is our scenario:

AES Server A - Atlanta, GA
AES Server B - Covington, GA

HA T-Server A - Atlanta, GA
HA T-Server B - Covington, GA

T-Server A is CTI link 2 on AES Server A
T-Server B is CTI link 3 on AES Server B

We would like to add 2 more links:  One on each T-Server.
This will allow us to create a CTI link from T-server A to AES Server B and from T-Server B to AES Server A giving us a meshed redundancy on the CTI links.

So my question is:
Can we add a "Link-2-name" to the T-Server A and B options tab and will that establish the link?
Thank You for any suggestions.
Perry

Title: Re: How many CTI Links can T-Server for Avaya Support?
Post by: pspenning on March 16, 2009, 01:44:08 PM

I guess I should have gone to the Deployment Guide first...  Looks like we can do this...
However, if anyone has any experience with this that you would like to share, it would be greatly appreciated...
Thanks,
Perry

Title: Re: How many CTI Links can T-Server for Avaya Support?
Post by: melero on March 17, 2009, 02:15:23 PM

Which version of T-Server will you use?. Take a look to Release Note 7.2 version.

Currently, the Framework 7.2 T-Server for Avaya Communication Manager Deployment Guide omits the following Note for HA configurations with multiple links:

Note: T-Server supports multiple link HA configurations with MAPD interfaces only. (ER# 65708071)

Found In:  7.2.001.00  Fixed In:  7.5.000.01 

Antonio

Title: Re: How many CTI Links can T-Server for Avaya Support?
Post by: Fra on March 17, 2009, 02:21:32 PM

yep, and  I am fairly sure that multiple links configuration is supported with a single TServer in 7.6.

Fra

Title: Re: How many CTI Links can T-Server for Avaya Support?
Post by: Gulden_NL on March 18, 2009, 05:37:37 AM

Any decision on upgrading CM?  You're seriously behind the curve.  We're on 5.2 and we found several fixes that never made it back to the older versions of CM.  There's no telling what you're missing with being on 3.x.