Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Eugene Khoo on January 01, 1970, 12:00:00 AM

Title: CC Pulse 5.2 threshold alarms
Post by: Eugene Khoo on January 01, 1970, 12:00:00 AM

Has anyone experimented with CCP's threshold alarms? It seems to be missing a dll library when you try the PC speaker or Play WAV alerts.

Title: CC Pulse 5.2 threshold alarms
Post by: Jeff on January 01, 1970, 12:00:00 AM

What does the error say?

Title: CC Pulse 5.2 threshold alarms
Post by: Bartacus on January 01, 1970, 12:00:00 AM

These actions will not function without GsSampleTEObjects.dll.

Genesys doesn't ship the DLL, but provides the source as a VB project. (Look in your CCP directory:

./Call Center Pulse/ObjectSamples/Vb

1,733 GsActionFSObject.cls
2,676 GsActionSoundObject.cls
942 GsSampleTEObjects.vbp

Build and register the DLL on your Windows machine, and the actions should work.

Title: CC Pulse 5.2 threshold alarms
Post by: Scott on January 01, 1970, 12:00:00 AM

You can add all sorts of things to the .dll and you can pass stats to it. (ver6.1.00002)

Title: CC Pulse 5.2 threshold alarms
Post by: Federico on January 01, 1970, 12:00:00 AM

How you can pass stats to it? Do you have any script? how you can get the stats from the ccpulse statserver?
Thanks in advance

Federico V.

Title: CC Pulse 5.2 threshold alarms
Post by: Vic on January 01, 1970, 12:00:00 AM

Can you please share it with me as well?
Thanks,
Vic

Title: CC Pulse 5.2 threshold alarms
Post by: Scott Blakeman on January 01, 1970, 12:00:00 AM

Essentailly you pass threshold.StatValue to a variable that is passed to the .dll

ie;

MyInternalObject = CreateObject (MyDll.MyClass)

MyInternalObject.MyMethod Threshold.StatValue

-------Inside .dll---------
Class MyClass
Function MyMethod (byval StatValue as integer)

MsgBox StatValue

End Function

I hope this helps contact me if you have any questions...