Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on March 17, 2009, 12:16:27 PM

Title: URS warm standby
Post by: CTIgem on March 17, 2009, 12:16:27 PM

After the upgrade to 7.6, URS warm standby seems not working properly.

I'm getting .......
I'm not seeing the message about going into Backup mode..

-----------------------------------------------------------------

Router High Availability Mode is turned off

08:09:55.325_C_W_ [02:02] can't initialize management layer
..
..
Open LCALayer on port=4999
LCA Library version 7.5.000.05
08:09:55.325_C_C_ [14:04] router is forced into active mode
Applications OK

Title: Re: URS warm standby
Post by: Fra on March 17, 2009, 02:19:00 PM

You should post the full log from start-up; however my guess is that your URS is looking for an HA license but can't find it.

Fra

Title: Re: URS warm standby
Post by: victor on March 18, 2009, 11:41:52 AM

What does LCA and SCS logs say?

Title: Re: URS warm standby
Post by: cmcshane on March 18, 2009, 03:01:44 PM

Did you upgrade from version 6.5 ? If so did you update your HA licenses to 7 ?

Title: Re: URS warm standby
Post by: CTIgem on March 19, 2009, 11:40:32 AM

Had to get the new license file, warm standby option is not free anymore like back in 6.5 days...