Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on March 17, 2009, 12:27:13 PM

Title: Genesys Routing Strategy versions
Post by: PFCCWA on March 17, 2009, 12:27:13 PM

Hello,

Am I right in believing a routing strategy created using version 6.5 cannot be copied or opening in version 7.5?

We have this scenario in one of our sites.  IRD is 6.5 however having installed v7.5 I am able to open the software but cannot create a copy of the existing strategies.

Or may be a access/security issue?

Thanks,
WA

Title: Re: Genesys Routing Strategy versions
Post by: Fra on March 17, 2009, 02:06:05 PM

You did not mention that in your post, but be aware that you can make a big mess having a version x URS and version y IRD. I don't know whether or not which applicatio you have upgraded, but if you are using 7.x URS, 7.x IRD and 6.5 strategies, I would try to open, recompile, save all of the 6.5 strategies (and then try to create of copy).

Fra

Title: Re: Genesys Routing Strategy versions
Post by: PFCCWA on March 17, 2009, 02:20:36 PM

Hello,

URS is version 7.5 and IRD is version 6.5

I am unable to create a copy of the existing routing strategies using IRD v7.5

Thanks,

WA

Title: Re: Genesys Routing Strategy versions
Post by: Fra on March 17, 2009, 02:22:20 PM

[quote author=Fra link=topic=3981.msg17418#msg17418 date=1237298765]
but if you are using 7.x URS, 7.x IRD and 6.5 strategies, I would try to open, recompile, save all of the 6.5 strategies (and then try to create of copy).

Fra
[/quote]

Do not use IRD 6.5 and try to do what I have written above.

Title: Re: Genesys Routing Strategy versions
Post by: cmcshane on March 18, 2009, 03:13:23 PM

You will need to use a 7.5 IRD to open strategies loaded on a 7.5 URS.