Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: shriramkumar on March 18, 2009, 04:31:12 AM

Title: CTI Tool Bar Greyed Out
Post by: shriramkumar on March 18, 2009, 04:31:12 AM

Hi,
  Agents while using the CTI Tool Bar , it is getting greyed out and they are not able to use it. Any idea what cud be the issue and the root cause for it???

Title: Re: CTI Tool Bar Greyed Out
Post by: cavagnaro on March 18, 2009, 05:14:05 AM

what is cti toolbar?

Title: Re: CTI Tool Bar Greyed Out
Post by: Doubt on March 18, 2009, 05:54:02 AM

Cti toolbar is nothing but a tool bar in agents application which has the menu like Login, Log out, etc...

Title: Re: CTI Tool Bar Greyed Out
Post by: Adam G. on March 18, 2009, 08:30:57 AM

Who wrote the CTI Tool Bar? Is it GAD?

Title: Re: CTI Tool Bar Greyed Out
Post by: Doubt on March 18, 2009, 09:10:37 AM

Yeah its GAD only....

Title: Re: CTI Tool Bar Greyed Out
Post by: Steve on March 18, 2009, 09:35:02 AM

Isn't the CTI Tool Bar a part of the Siebel Desktop?

Title: Re: CTI Tool Bar Greyed Out
Post by: Steve on March 18, 2009, 09:49:14 AM

But to answer the original question, irrespective of what it actually is. The desktop app need to connect to a server (Siebel Server or GAD webserver) this is turn needs to talk to T-Server (via a GPlus adaptor for Siebel) and then to the switch.

So I would want to check that all these connections exist and work. Can the agents login via the turrets? If so is the login message propagated through all the servers to the desktop?