Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anupamjain on March 20, 2009, 10:33:37 AM
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I am facing a strange issue today with GVP 7.6.
It had been working great all this while but all of a sudden when I make a call and do a call transfer, the prompt before the call transfer gets cut and the transfer immediately happens.
For example, if I have a prompt on a vxml page that says "Now transferring you to xyz" followed by a submit to another page which does the transfer.
So now it says - "Now transferring yo.." ..and then suddenly it does the transfer.
Strange thing is that this never happened before and started happening today all of a sudden when nothing changed in my app?
Would be great to get any pointers from anyone there. Thanks much !
Regards
Anupam