Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CJ on January 01, 1970, 12:00:00 AM

Title: There is not event for a consult call!
Post by: CJ on January 01, 1970, 12:00:00 AM

Does anyone know a workaround for the Meridian link not reporting that a cosultation call being put on hold? Thanks, CJ

Title: There is not event for a consult call!
Post by: Victor on January 01, 1970, 12:00:00 AM

CJ,

I think you are using a rather old TServer version. Upgrade, my friend. 5.1.5837 has rlsconcult tv option which would take care of this particular problem.

Tell me if it did not solve your problem.

Cheers,
Vic