Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Doubt on March 23, 2009, 10:19:33 AM
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Hi
I have installed both Chat and Co Broswe servers in my machine. If chat works then co browsing is not working. If co browsing works then chat is not working.
Does Chat server has specific configuration file[server.xml] or it uses the general tomcat port. Because i suspect both are using the same port. How do i check this??
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Also someone please tell me how to identify the list of availbale ports in a machine.
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netstat will show what port is listening in windows.
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netstat -an |find "LISTENING" in Windows
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Doubt,
The issue you're facing is caused by different libraries used and required by Chat and CoBrowse solution. It's possible to use single Tomcat instance for both Chat and CoBrowse but configuration is a bit tricky.
If there is a web server like Apache2 or IIS deployed in front of your Tomcat then your situation is a bit easier. You can configure "Chat Tomcat" as another worker and point specific URL only to that worker.
R.
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Hi Rene,
Thanks for ur clarification.
Does chat server has specific server.xml as kana[co browser]. I cudnt find any specific xml for chat. All i see is the xml for apache 2.
Also as u said i have apache 2 and iis hosted on my machine.
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server.xml is configuration file used by Tomcat where you can setup Tomcat connectors and other Tomcat's settings. Chat server doesn't require any specific settings in that file if I do remember well.
R.
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Hi,
I have a seperate tomcat inside the kana which uses the server.xml within kana. Kana is for co browsing. In my case if co browsing is working then chat is not working & vice versa. So i suspect whether chat requires a seperate server.xml ..
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You can't have multiple server.xml files within one Tomcat instance! It seems to me that your knowledge about Tomcat is very limited. I would suggest you to ask someone to help you with that task. I repeat it again - it isn't easy to configure multiple Tomcats on one host to work properly.
R.
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Thanks Rene I resolved the tomcat issue.
Below is the scenario :
I have co browser and chat enabled with my genesys components.
I logged into the chat [Customer side & agent desktop]. I was able to do a chatting. When i click co browse from agent desktop a new pop up comes and it is asking for Customer session id. Actually what will be the sutmer session id. Where can i find it? I tried giving customer name[since the customer doesnt have a login id he just give his first nam last name and mail id in the window].Kindly clarify me..
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When the customer asks for a chat session the system will give him a session id, copy that and paste in agents window
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Also can someone tell me what will ve the value of "co-browse-account " in genesys desktop ???
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Hi All,
I am getting the below error when i tried to do a co browse with genesys compponents
Can't login to Cobrowse server. Reason: HBERR_NOAPPLET Description: Could not load the conavigation applet. Perhaps Java is not enabled in the browser.
But i have java[jre1.4.2] in my machine. Any idea why this error happens and how this cud be resolved.
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Some one pls help me. Its very urgent...
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Hi,
The fact you have JRE installed on your machine doesn't mean JRE is enabled in your browser (IE). Open IE settings and check Java is enabled.
R.
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Hi Rene ,
i checked java has been enabled in my machine..
But still i am getting this problem.
I searched in genesys support site. they have given a few solution.
First is :
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1) Shut down all the Jrun applications and the Cobrowse application.
2) Open the Jrun/servers/default/local.properties and change the following lines:
ejb.ejipt.classServer.port=XXXX
ejb.ejipt.homePort=XXXX
Change these ports to two other ports that we are sure are not in use.
Save the changes and restart the JRun Default and the Cobrowse application.
Second:
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Customer was running JRun Default Server on port 51001. The CobrowseServer Jrun was also set to run on this port so it terminated whenever it was started.
In the local.properties file for the JRun Cobrowse Server you should change the port from 51001 to another port -51002 as an example. To do this go to local.properties in Cobrowse directory and find the following line:
jcp.endpoint.main.port=51001
Change it to
jcp.endpoint.main.port=51002
Once this change was made the Cobrowse JRun Server ws able to start successfully and Hipbone returned Guest ID.
But i cudnt find any local.properties in my system. Kindly guide me...
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Again, having Java on machine doesn't mean you have Java in Internet Explorer. Try to open this page - http://www.javatester.org/version.html - if Java is enabled in your IE then the applet will display information about JRE.
About the ticket you found - that one is related to JRun not Tomcat.
R.
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Hi Rene,
Seems JVM is not enabled. I typed jview in cmd prompt and it is not accepting tht. How to enable this jvm . Kindly tell me
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Hi,
I have a webcompound sample which is having chat & co browsing enabled in it. Also i logged into agent desktop. I am able to chat from webcompond sample to agent desktop. I know the options that has to give on the webcompund. Similarly do we need to give some option for co browser.???
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Someone pls help....