Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lekie on March 24, 2009, 04:39:14 PM

Title: WFM :
Post by: lekie on March 24, 2009, 04:39:14 PM

Daer All,

I got this error "Error[66]Internal scheduling engine error" when I was building schedule. Have some one use to face the error like this?


Best Regards,
Lekie

Title: Re: WFM :
Post by: tony on March 24, 2009, 07:14:42 PM

Check to see if you have a single Exception entered twice in the same Schedule...?

Title: Re: WFM :
Post by: lekie on March 25, 2009, 03:39:57 AM

Dear All,

I did not put the exception before build schedule.


Thank you,
Lek

Title: Re: WFM :
Post by: tony on March 25, 2009, 07:57:04 AM

Could you tell us what version(s) of WfM Software you are running?

Thanks,

Tony

Title: Re: WFM :
Post by: PeterJ on March 25, 2009, 02:30:54 PM

Could you describe the scenario you use and what parameters you use / set during schedule build?

Peter

Title: Re: WFM :
Post by: lekie on March 25, 2009, 03:59:15 PM

Dear All,

WFM Client is 7.6.0
WFM CCPulse is 7.5.0
WFM DAB is 7.6.0
WFM builder is 7.6.0
WFM Data Aggregator is 7.6.0
WFM Server is 7.6.0
WFM Web is 7.6.000.18

Supervisor do forcasting for the call volumn and staff, and do scheduling after that.
Supercisor choosed Shuffel Agent and builde schedule.


Thank you in advance,
Lekie