Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: metleymotley on March 25, 2009, 05:54:58 AM

Title: Siebel Toolbar getting greyed out while Agents Logged in.
Post by: metleymotley on March 25, 2009, 05:54:58 AM

Hi,
    Siebel Toolbar is getting greyed out when agents are logged in. Can somebody help on the root cause/solution for this? This is urgent. Please help!

Title: Re: Siebel Toolbar getting greyed out while Agents Logged in.
Post by: cavagnaro on March 25, 2009, 02:23:03 PM

second time this question is asked I believe, check Tserver logs and GPlus logs. More probably is that it lost connection to TServer