Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevin on March 26, 2009, 01:47:34 PM

Title: Play application
Post by: kevin on March 26, 2009, 01:47:34 PM

Hi all,

I am trying to use this play application block in stratergy. Declared as mentioned

Parameters:
APP_ID Application ID (integer) specifies the application to be run.
LANGUAGE Language specifier (string). Valid only for Stentor Network TServer.

But call when lands on this block i get rings.




please advice

Title: Re: Play application
Post by: Fra on March 27, 2009, 09:34:56 AM

Which TServer are you using, Symposium? If this is the case, the TApplyTreatment is not supported, you can check the functionalities in your TServer guide.

Fra

Title: Re: Play application
Post by: cavagnaro on March 27, 2009, 09:44:46 PM

You have to leave Genesys enviroment for this, meaning will have to route the call to a CDN, play the prompt here and then return to Genesys, if the user hangs up while in CDN world you will not be able to match statistics.

Title: Re: Play application
Post by: kevin on March 31, 2009, 03:03:40 PM

any thoughts ? need some help on the below description. pls let me know of any thoughts

Title: Re: Play application
Post by: cavagnaro on March 31, 2009, 03:25:50 PM

You have a GVP, right? If so then why not handle all options inside GVP? Mean, build all your menu, guides, routing and attachs in GVP and then when user choose 1, 2, 3... and you play the final VGuide then you return to URS?

Title: Re: Play application
Post by: victor on April 01, 2009, 11:37:43 AM

Ok,

first of all we established that PlayTreatment is not supported:

[quote]09:32:57.596_A_E_00f201abbdc402e6 [14:32] <-----------ERROR
    _B_I_00f201abbdc402e6 [07:1b] treatment not applied===========>TREATMENT_NONE
09:32:57.597 Int 21002 interaction 00f201abbdc402e6 mandatory treatment PlayApplication fails
09:32:57.597_I_I_00f201abbdc402e6 [09:05] >>>>>>>>>>>>resume interpretator(0)[/quote]

Ok, let's go step by step:

1. input digits: are you using RAN or are you using GVP?
2. the fastest way to take care of your problem if you are using RAN is to just attach data to where you want the call to be EVENTUALLY forwarded to, forward it to another CDN where you would just play the announcement and then forward it to the strategy which would look at the attached data and send the call to the agent based on the attached data.

I find it a bit ironic how you want to apply a treatment to your "HIV" attach data... :) Plus, why or why would GLAXO still use Nortel???