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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on March 27, 2009, 05:30:33 AM

Title: GVP 7.2. WAS IIS colud block a port or affect statistics?
Post by: GenesysNewbie on March 27, 2009, 05:30:33 AM

I notice errors like this....
1.-[2009/03/26 21:15:19.046] 1290 XMLData.cpp:2555 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :NETWORK_ERROR : Server Error  ErrorURL: http://casdsds/VPM/Database/AppURL/Produccion/Log_Genera_Reporte.asp: CCThread:Inbound PortNumber:11
[2009/03/26 21:15:19.046] 1290 VxmlUtil.cpp:3739 C=12:L=1:U=321:D=E_12_121 VXML Error: event(error.badfetch.http.500), message(Server Error, url is http://dsdsdsdsdsdsd/VPM/Database/AppURL/Produccion/Log_Genera_Reporte.asp), element(Leaf_Document->vxml->form1->block1->submit1 @ http
2.-
[2009/03/26 21:17:26.625] 900  VxmlUtil.cpp:3739 C=12:L=1:U=321:D=E_12_121 VXML Error: event(error.com.telera.queue), message(Could not queue the call), element(QUEUE_CALL), current url (RAISE_EXCEPTION)

3.-
Checking leg_wait sessions waiting for I-Server response. Q Size: 1
[2009/03/26 21:22:15.812] B2C  ApplicationControl.cpp:1679 C=14:L=2:U=0 Possible stuck session [{25AE76A1-737E-4C81-933F-C39B309A121B}] in Queued state for >= [30] sec
[2009/03/26 21:22:26.265] 350  LocalService.cpp:6400 C=14:L=2:U=1004 Sending Queue Error Exception to PopGateway for Session: {A9335CC8-3141-41EF-8221-6B3AD485914A}


4.-(dtiB2T1) DLGC ERR GC API [gc_DropCall] : Invalid parameter
[2009/03/26 21:18:32.921] C8C  Board.cpp:679 C=10:L=1:U=920:D=E_10_6 Unsupported NetMgt attrib id [tmDChannelStatus] requested
[2009/03/26 21:18:32.921] C8C  Board.cpp:679 C=10:L=1:U=920:D=E_10_6


also DLGC is showing errors....
[2009/03/26 21:15:23.953] C54  BasicCall.cpp:283 C=10:L=2:U=920 283 (dtiB2T8) DLGC ERR GC API [gc_DropCall] : Invalid parameter


=> is  it possible that WAS error impacted on the ports? Stucked sessions are a posibility? what kind of impact could produce an exception throwed by the WAS?
anybodu who has the same or similar issue?

Title: Re: GVP 7.2. WAS IIS colud block a port or affect statistics?
Post by: GenesysNewbie on April 04, 2009, 07:03:34 AM

Hope this helps people inthis forum.

WAS server is teh proble, code need 2 eb modified.