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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vivek on March 27, 2009, 06:00:26 PM

Title: Outbound - How to detect Answer Machine greeting is completed?
Post by: vivek on March 27, 2009, 06:00:26 PM

Hello,

I created a dialer application using SDK.

When an outbound call is made, and an Answer Machine is detected, I want to leave a message to the AM. But the problem is how can I detect or know when the "beep" sound? so I can start leaving the message.

Or is there any way I can detect client's AM greeting is completed?

Thanks.

Title: Re: Outbound - How to detect Answer Machine greeting is completed?
Post by: tony on March 27, 2009, 06:04:32 PM

http://www.sggu.com/smf/index.php/topic,3854.0.html

???

Title: Re: Outbound - How to detect Answer Machine greeting is completed?
Post by: Gulden_NL on March 28, 2009, 12:31:49 AM

I agree with the people in the link Tony posted, the Dialogic site has quite a bit of good information.

Here are two direct links to what you will want to start with:
[url=http://www.dialogic.com/support/helpweb/dxall/tn924.aspx]http://www.dialogic.com/support/helpweb/dxall/tn924.aspx[/url]
[url=http://www.dialogic.com/support/helpweb/dxall/tn924/4r4v4e4c4s4f4i_hib_pur.config.txt]http://www.dialogic.com/support/helpweb/dxall/tn924/4r4v4e4c4s4f4i_hib_pur.config.txt[/url]

The portion you are most interested in is in the HMP Config file:
[recorder]
SetParm=0x203,0x71835e01 !BEEP_DGSD, Digital Sound Beep

vivek,
Cute dog on your profile, is it yours?  Looks like a great friend.

Title: Re: Outbound - How to detect Answer Machine greeting is completed?
Post by: cavagnaro on March 28, 2009, 02:19:35 AM

Nah, he is trying to be new Pavels super friend lol

Title: Re: Outbound - How to detect Answer Machine greeting is completed?
Post by: vivek on March 30, 2009, 04:31:46 PM

cavagnaro/Guilden_NL  - It is a cute dog & also I like dog, so I just selected this.

Title: Re: Outbound - How to detect Answer Machine greeting is completed?
Post by: vivek on March 30, 2009, 04:36:27 PM

I am not using Dialogic server. I am just using Avaya PBX & Genesys Tserver & Genesys SDK.

Therefore I am looking for any help to find the beep without Dialogic server stuffs... .

My application detects AM found on the client's side, but not able to detect client's greeting is over or not...

Thanks.