Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kent on January 01, 1970, 12:00:00 AM

Title: Problem with getting a certificate
Post by: Kent on January 01, 1970, 12:00:00 AM

Help!

It is not a Genesys question, but it is kind of related to it. I cannot get a certificate issued using the certificate server: it tells me that my certification authority is not started.
In NT Services panel, I can see "Certificate Authority" service, ut it cannot be started... I tried reinstalling NT Option and service packs (6), but still, I cannot get it to work.

Can someone please help me? Thank you very much.
Kent

Title: Problem with getting a certificate
Post by: Zewt on January 01, 1970, 12:00:00 AM

Hi

Maybe you can try to go to Verisign Website to get a trial cert?
You can use the trial cert and used it for genesys ICC.

Title: Problem with getting a certificate
Post by: Vic on January 01, 1970, 12:00:00 AM

Or just get a Microsoft Certificate Server installed on your site and then you can run your own certificates :)

Chances are you are already doing it, right? Judging from what you have described in your email, the reason why you have problems starting certificate server is PROBABLY the fact that you have IE 5.x installed on the same machine as the certificate server.

Microsoft had issued a bug warning about NTOP Certificate Server not installing properly when used with MDAC 1.3 which is installed with IE5.x

What you need to do is go to ODBC settings and remove the CertSrv connection from User and recreate it in System Tab... (Make sure that you copy down the params before deleting it :) ) That should fix your problem. If you do NOT have IE5.x installed on that machine, please disregard this message.