Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gui75 on March 29, 2009, 12:38:49 PM

Title: Number of ASR Samples
Post by: Gui75 on March 29, 2009, 12:38:49 PM

Hi all,

What is the meaning of  "Number of ASR Samples" in IVR Profile provisionning.
I do not understand what documentation says about it.
Perhaps I lack a bit of knowledge about ASR.

Thanks in advance

Title: Re: Number of ASR Samples
Post by: Infinity on March 30, 2009, 01:52:17 PM

Hi Gui75,

This is the number of speech recognition samples you want to capture. Basically what the caller spoke and corresponding logs. The caller utterances will be saved and can be used to weigh the performance of your speech recognition engine to tune-up(or down  >:D) the performance(grammars, recognition parameters etc). My suggestion would be to consult your speech recognition expert if you have one. Your speech vendor might provide tools with customizable settings to analyze these logs (Nuance provides a portal I believe but not sure).

Thanks.