Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lekie on March 31, 2009, 04:35:31 AM

Title: WFM Builder
Post by: lekie on March 31, 2009, 04:35:31 AM

Dear All,

Have some one use to upgrade release of WFM Builde?
I will upgrade 7.6.000.9 to 7.6.000.16 I would like to know
Will I lose production data base e.g forecasting, scheduling?

Thank you in advance,
Lekie

Title: Re: WFM Builder
Post by: PeterJ on March 31, 2009, 07:54:21 AM

Hi Lekie,

Upgrading WFM Builder does not affect WFM Database. You are safe to upgrade it.

Peter

Title: Re: WFM Builder
Post by: lekie on March 31, 2009, 04:47:40 PM

Thank a lot