Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: harsh.v.v on March 31, 2009, 04:28:13 PM

Title: Back up VTS are not getting connected once primary is stopped.
Post by: harsh.v.v on March 31, 2009, 04:28:13 PM

Hi All,

We have 4 VTS(virtual Tservers) running in Primary mode and 4 VTS running as their backup.Corresponding to each VTS we have a primary and backup IVR server (is_xxxxxx) .When I am stopping the primary VTS the backup are not coming up on its own .The backup vts goes to Service unavailable status.

The VTS are running InFront mode ,Warm Stand By and the version of VTS is 7.5.016.02.

Any help would be greatly appreciated.

Thanks
Harsh

Title: Re: Back up VTS are not getting connected once primary is stopped.
Post by: cavagnaro on March 31, 2009, 04:34:39 PM

What is a Virtual TServer?

Title: Re: Back up VTS are not getting connected once primary is stopped.
Post by: harsh.v.v on March 31, 2009, 04:42:04 PM

VTS is a part of IServer. Iserver is the Genesys componenet which is used by an IVR (Interactive voice response system or Voice guided subsytem) to interface with Genesys environment .When IVR want to transfer a call to an agent the request is first sent to the IServer which is a combination of IVR Server and a Virtual TServer.This Virtual TServer send a EventRouteRequest to the URS to determine the best site where the call should be transferred.

Thanks
Harsh