Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: TSMCVG on March 31, 2009, 11:15:16 PM

Title: Assistance in explaining 2 errors being generated: (very randomly)
Post by: TSMCVG on March 31, 2009, 11:15:16 PM

Alarm Condition:
        ID: 101
        Name: Connection Failure
        category: Major
Application:
        ID: 107
        Name: ccpulse_statserver_mud_pri
        Type: StatServer
Message:
        ID: 4504
        Msg description:
Connection to TServer 't-server_acm_xxx_pri' at host xxx.xxx.xxx.com', port 3000 lost

...and

Alarm Condition:
        ID: 103
        Name: CTI Link Failure
        category: Major
Application:
        ID: 210
        Name: t-server_xxx_xxx_pri
        Type: TServer
Message:
        ID: 20002
        Msg description:
CTI Link disconnected

I believe I understand the CTI one but would this predicate the second one?  Or from a purely impericle view they would be un related.  Any detail would be appreciated, i.e, first error is generated because of the second error, or first error is loss of TServer connectivity to the platform and the second is merely a CTI channel error.... any insight woud be appreciated.

Title: Re: Assistance in explaining 2 errors being generated: (very randomly)
Post by: manumariyappa on April 01, 2009, 06:15:45 AM

You are right when you say that the 1st error is generate because of the 2nd one. When the CTI link connection is lost by the T-server, it usually triggers all the processes dependent on the information monitored/collected by the T-server, in this case the CCPulse Stat Server which is a dependent process on the T-server to monitor the environment.