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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 01, 2009, 12:06:53 AM

Title: GVP 7.6 on Windows 2003 R2 64bits
Post by: cavagnaro on April 01, 2009, 12:06:53 AM

Hi guys,
I'm trying to install a GVP at customer, so far I could install the base software (CoreSetup) however when try to install EMPS it shows me an error about compatibility. The documentation tells me that it should work but a quotation shows "In 32bit compatibility mode", how do I set up this option?
Thanks

Title: Re: GVP 7.6 on Windows 2003 R2 64bits
Post by: GenesysNewbie on April 01, 2009, 02:43:24 PM

Hi cavagnaro, please look this url.


http://support.microsoft.com/kb/324265

Hope it help u.

Title: Re: GVP 7.6 on Windows 2003 R2 64bits
Post by: cavagnaro on April 01, 2009, 04:12:19 PM

Already did that and is not what they mean I believe.
Thanks anyway

Title: Re: GVP 7.6 on Windows 2003 R2 64bits
Post by: Oden on April 02, 2009, 12:38:58 AM

This time last year I attempted to install GVP 7.5 onto a windows 2003 64bit OS and I was not able to install the dispencer as it would fail.  Tried all sorts to get it to work and raised a ticket to Genesys.  Response from Tier 3 was to format the OS as 32bit (!?)  I was told that the 64Bit was not fully tested despite it being documented as GA. Seems like their testing manager recently worked for Microsoft.

Once I did this the install worked and then I moved onto other issues with GVP (sigh).  For your sake I hope they fixed alot of thing in GVP 7.6, but by the sounds of it they did not :(

Good luck

Title: Re: GVP 7.6 on Windows 2003 R2 64bits
Post by: cavagnaro on April 02, 2009, 01:08:59 AM

WEll just received the same answer for 7.6...first time I find that documentation is not trustable...bad for Genesys...bad. Made me loose a lot of time.

Title: Re: GVP 7.6 on Windows 2003 R2 64bits
Post by: CTIgem on April 02, 2009, 02:20:07 PM

This is good to know.
I'm about to go to 7.6.

Thanks, guys.

Title: Re: GVP 7.6 on Windows 2003 R2 64bits
Post by: Oden on April 03, 2009, 02:48:03 AM

Once I got past this issue I hit several other problems. The server was rebuilt several times, if you make just one little mistake the install fails. Once it fails there is no way to recover and I was told to format and start again each time.

GVP 7.5 installer is a horrible horrible thing  :o

Title: Re: GVP 7.6 on Windows 2003 R2 64bits
Post by: cavagnaro on April 03, 2009, 03:10:16 AM

Oh no, I prefer the myself hand by hand option.

Title: Re: GVP 7.6 on Windows 2003 R2 64bits
Post by: LeQ on April 03, 2009, 09:19:11 AM

Hi,

Got the same problem this week.  Win2003 64bit is not supported anymore for the GVP.

Take a look at the latest Supported Operating Environment - Reference Manual p33.

Enjoy,
Bernard

Title: Re: GVP 7.6 on Windows 2003 R2 64bits
Post by: CTIgem on April 03, 2009, 01:10:01 PM

So, you guys recommending manual install vs GDT?

Title: Re: GVP 7.6 on Windows 2003 R2 64bits
Post by: cavagnaro on April 03, 2009, 03:41:31 PM

[quote author=LeQ link=topic=4041.msg17886#msg17886 date=1238750351]
Hi,

Got the same problem this week.  Win2003 64bit is not supported anymore for the GVP.

Take a look at the latest Supported Operating Environment - Reference Manual p33.

Enjoy,
Bernard
[/quote]

Yes, found the same, what bothers me is that that removal was never mentioned