Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevin on April 01, 2009, 05:34:31 PM

Title: symposium: warm transfers?
Post by: kevin on April 01, 2009, 05:34:31 PM

does nortel symposium switch support warm transfers?

Title: Re: symposium: warm transfers?
Post by: cavagnaro on April 01, 2009, 06:32:50 PM

New with that term...what is a warm transfer? Two step transfers? Single Step transfer? A hot line XXX transfer?  ::)

Title: Re: symposium: warm transfers?
Post by: kevin on April 01, 2009, 11:43:28 PM

its 2 step transfer

also, I am defining on router options "route_consult_call = false"

i gave delay of 2ms and 4ms this did not work out. should i have to make it true? will that effect other working process?

Title: Re: symposium: warm transfers?
Post by: bcyk on April 02, 2009, 04:49:41 AM

Nortel M1 switch supports 2-step transfer

2ms or 4ms seconds delay in URS strategy are too small for "transfer completion"

please search keyword route_consult_call in this web site

There are several useful information on this specific parameter for URS and Nortel M1 switch.
e.g, http://www.sggu.com/smf/index.php/topic,2034.0.html

URS parameter "give_treatment=true" is also recommended for Nortel M1 switch.
Once enabled, T-server sends ringback treatment request to switch when route request message arrives at RP. Then, Nortel switch will "give" up monitor and control the interaction.

If it is not enable, Nortel switch has a 4 second timer and call interaction control will be routed to default ACD after timer expiration; in other word, third-party call control has 4 seconds (which is possibly not enough if no ready agent!) to route the interaction

Title: Re: symposium: warm transfers?
Post by: kevin on April 02, 2009, 01:23:22 PM

bcyk!

This helped. ITs working thanks a ton