Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Javier Garagalza on January 01, 1970, 12:00:00 AM

Title: CallBack error G6
Post by: Javier Garagalza on January 01, 1970, 12:00:00 AM

When we request a callack from the Genesys example web pages we get an "Operation succesfully done" message, and the request is stored in the database. But when the callback server is trying to route the request, it gets an error: "Could not create call for routing".

Additionally it gets a lot of IDispatch errors #3092, generally when it is looking for a previous request with the same start date and customer phone number.

Why is this happening? Is the IDispatch error normal?

We are using Genesys Internet Suite 6.0.

Title: CallBack error G6
Post by: Zewt on January 01, 1970, 12:00:00 AM

From what i know, ICC6.0 is not very stable, still buggy.
if you really need to implement the ICC and you cannot wait,
try ICC6.1, if not go for ICC6.5