Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gene on April 08, 2009, 06:31:30 AM

Title: Same DN for both chat & voice
Post by: Gene on April 08, 2009, 06:31:30 AM

Hi,
Is it possible to have the same DN for both voice & chat? If yes how to configure that. Kindly help ....

Title: Re: Same DN for both chat & voice
Post by: Adam_W on April 08, 2009, 02:47:24 PM

As far as I know you can't.  Voice and chat would have to be configured (and licensed) as 2 separate seats/positions.

Title: Re: Same DN for both chat & voice
Post by: ecki on April 08, 2009, 02:57:19 PM

HI,

I think it depends from the version you have. The newest Multimedia (from 7.5??)does not require any dn for its channels. You need to have just the capacity rules configured.

e.