Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Supernukki on April 12, 2009, 06:58:47 AM

Title: Genesys SIP Server - IVR Integration
Post by: Supernukki on April 12, 2009, 06:58:47 AM

Hi,

I'm working on a possible integration of Genesys SIP Server with a SIP Enabled IVR, such as IBM Websphere Voice Response or Avaya, etc.

I'm approaching the case thinking to an In-Front configuration, using Genesys Provided IVR Drivers and configuring a Trunk object, ext routing (using access resources and ext routing point) and so on, as done with GVP.

Did anyone perform such an integration before? Do you have any idea and suggestion to help me?

Thanks,

Bye

Title: Re: Genesys SIP Server - IVR Integration
Post by: Gui75 on April 15, 2009, 01:14:20 AM

Hi Supernukki,

Sorry, I will not answer your question.
But indeed, did you already manage to make such configuration with trunks, access resources and external routing between Sip Server and GVP In Front.
I followed the SIP GVP Integration guide to test such architecture but never managed to make it work,

Regards,