Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mikael Jansson on April 14, 2009, 12:22:34 PM
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Hi !
How do you manage the strategies when moving between different environments.
When you export and import a strategy the different objects used by the strategiens moves along, like ListObjects and subroutines.
How do you avoid moving test stuff into production?
Regards
Mikael
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If you're looking for a quick way of transferring strategies without having to update all the object references etc. then unfortunately I don't think you'll find one, because how would Genesys automatically know which objects you wanted to replace them with? You can either create your strategies using the objects present on your dev environment then change them when you transport the strategies to production, or just use the same object names in your dev environment (which may cause confusion, depending on how you work!).
If I'm testing or developing something that I know I can isolate from everything else then sometimes I create a temporary test route point and strategy on the production environment, but even then you invariably need to make some kind of amendments when you want to truly put it into production. Plus it's not particularly good practice; the safest way is always to separate your development work from production, even if it does mean a bit more work to transfer it over.
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Some tip
1. do not reference List object directly in stategies, address them via a variable instead. This makes the export utility to not export the list objects.
2. open the zcf file with winzip and extract only the rbn file. Then import just that file.
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With IRD 7.6.0 or higher it can be done more straighforward - just import bunch of rbn files (or otehrs objects) at once.