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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: matruco03 on April 14, 2009, 03:31:28 PM

Title: IVR Server High Availability
Post by: matruco03 on April 14, 2009, 03:31:28 PM

Hi

I'm new with Genesys and need help with an issue.
Is it posible to have redundancy or high availability with IVR Server 7.2?
I know that for t-servers you can have HA, or warm/hot standby. Is that possible for IVR Server? And if so, how can I configure it...

thanks...

Title: Re: IVR Server High Availability
Post by: cavagnaro on April 14, 2009, 03:49:42 PM

Check the TServer IVR guide. That is documented and described how to configure it.

Title: Re: IVR Server High Availability
Post by: mmiah on April 15, 2009, 07:37:56 AM

You can only have Warm Standby and Load Balancing with the IVR Server not HA, the guide will tell you how to configure either of those.

Title: Re: IVR Server High Availability
Post by: cavagnaro on April 15, 2009, 06:26:30 PM

HA divides in Warm and Hot Standby.

Title: Re: IVR Server High Availability
Post by: mmiah on April 16, 2009, 07:09:03 AM

Ok to make it a little clearer what I meant was you can't have Hot Standby for I-Servers

Title: Re: IVR Server High Availability
Post by: Gulden_NL on April 17, 2009, 01:23:25 PM

Cav is right, I am running several very large deployments of 7.2 in HA mode split across four data centres.

Title: Re: IVR Server High Availability
Post by: CTIgem on April 17, 2009, 03:21:51 PM

I'm going thru 7.6 Reference Guide and it indicates
Load balancing between IVR server is NOT available in Behind-the-Switch configuration.

Is this right?

Title: Re: IVR Server High Availability
Post by: Gui75 on May 11, 2009, 03:04:53 PM

Hi CTIGem.

In which guide, did you find that load-balancing was not available in behind mode?
I checked IVR Server system Administrative guide and did not find any mention of it.

Regards,