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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lekie on April 17, 2009, 05:29:24 AM

Title: Web Cobrowsing
Post by: lekie on April 17, 2009, 05:29:24 AM

Daer All,

Have someone can fix this log file?
I try to install cobrowsing. First of all, I already install Kana and test it, so my testing is pass (only Kana). After that I've installed cobrowserver in the same server but when i started it started and stopped suddently. The log file show as below

11:56:20.828 Std 20001 (Cobrowse) Genesys Cobrowse server starting. Metrics version is [7.5.005.00]
11:56:20.828 Trc 20100 (Cobrowse) Server alias: kana
11:56:20.843 Trc 20100 (Cobrowse) Database type = mssql
11:56:20.843 Trc 20100 (Cobrowse) Database driver = com.microsoft.jdbc.sqlserver.SQLServerDriver
11:56:20.843 Trc 20100 (Cobrowse) Database URL = jdbc:microsoft:sqlserver://alaska:1433;SendStringParametersAsUnicode=true;SelectMethod=cursor;DatabaseName=cobrodb
11:56:20.843 Trc 20100 (Cobrowse) Database user = sa
11:56:20.843 Std 20002 (Cobrowse) Cobrowse server is ready to work.
11:56:22.906 Trc 20100 (Cobrowse) Connection  to DB ; Begin
11:56:22.906 Trc 20100 (Cobrowse) DBase Type: mssql
11:56:22.921 Trc 20100 (Cobrowse) Driver com.microsoft.jdbc.sqlserver.SQLServerDriver has been loaded.
11:56:22.937 Trc 20100 (Cobrowse) Connection established.
11:56:22.937 Trc 20100 (Cobrowse) Statement created
11:56:22.953 Dbg 20400 (Cobrowse) Attempt to create table  CB_USER  : [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]There is already an object named 'CB_USER' in the database.
11:56:22.968 Dbg 20400 (Cobrowse) Attempt to create table  CB_ID  : [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]There is already an object named 'CB_ID' in the database.
11:56:22.968 Dbg 20400 (Cobrowse) Attempt to create table  CB_USER_ACTIVITY  : [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]There is already an object named 'CB_USER_ACTIVITY' in the database.
11:56:23.062 Dbg 20400 (Cobrowse) Attempt to create table  CB_SESSION_EXT  : [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]There is already an object named 'CB_SESSION_EXT' in the database.
11:56:23.062 Dbg 20400 (Cobrowse) Attempt to create table  CB_USER_IN_SESS  : [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]There is already an object named 'CB_USER_IN_SESS' in the database.
11:56:23.078 Dbg 20400 (Cobrowse) Attempt to create table  CB_LINK_CONAVIG  : [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]There is already an object named 'CB_LINK_CONAVIG' in the database.
11:56:23.078 Dbg 20400 (Cobrowse) Attempt to create table  CB_EVENT_TYPE  : [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]There is already an object named 'CB_EVENT_TYPE' in the database.
11:56:23.078 Dbg 20400 (Cobrowse) Attempt to create table  CB_MASTER_MEDIA_TYPE  : [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]There is already an object named 'CB_MASTER_MEDIA_TYPE' in the database.
11:56:23.687 Trc 55206 Shutting down server...
11:56:23.687 Trc 55207 Shutting down connection manager...
11:56:23.687 Trc 55209 Closing configuration server...
11:56:23.687 Trc 55210 Closing logging service...


Thank you in advance,
Lekie

Title: Re: Web Cobrowsing
Post by: lekie on April 17, 2009, 07:57:54 AM

Dear All,

Right now I can start Co-browsing but I have another issue..
How can I start WEBAPI ...How to point the start up to Kana.

Please you advise

Thanks you in advance,
Lekie

Title: Re: Web Cobrowsing
Post by: René on April 20, 2009, 03:35:38 PM

Hi Lekie,

I wouldn't recommend you to use the same Tomcat engine for KANA and WebAPI unless you're Tomcat, KANA and CoBrowse expert ;) Just install another instance of Tomcat and use that one for WebAPI.

R.

Title: Re: Web Cobrowsing
Post by: lekie on April 21, 2009, 12:33:49 PM

Thank you for your advice

Title: Re: Web Cobrowsing
Post by: lekie on April 23, 2009, 12:27:19 AM

I have only one server  :'(