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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bandorka on April 21, 2009, 09:37:25 AM

Title: Detecting caller disconnects
Post by: bandorka on April 21, 2009, 09:37:25 AM

Hi all,

One of our customer wants a list or an email per abandoned calls - with telephone numbers - every day for the abandoned calls. We try to solve this in the strategy but these attempts were unsuccessful.
Is there a way to detect caller disconnects in the strategy?
1st case: the call is awaiting an agent (in the VQ) and the caller disconnects
2nd case: the call is ringing at the agent and the caller disconnects

Thanks for the answer
bandorka

Title: Re: Detecting caller disconnects
Post by: René on April 21, 2009, 10:41:31 AM

Hi,

There was a discussion about very similar request in the past - please see following topic - http://www.sggu.com/smf/index.php/topic,3608.0.html

R.

Title: Re: Detecting caller disconnects
Post by: bandorka on April 23, 2009, 07:48:08 AM

thank you René, this topic escaped my attention..