Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kishore on April 23, 2009, 08:18:55 PM

Title: difference b/w entered and distributed stats
Post by: kishore on April 23, 2009, 08:18:55 PM

Hi all,

In ccpulse, i have seen 2 stats for RP,   total calls entered and Total calls distributed

what is the difference between both.

Thanks!

Title: Re: difference b/w entered and distributed stats
Post by: ecki on April 23, 2009, 11:27:09 PM

Hi,

Total Calls Entered: The total number of unique interactions entering or being offered to the queue or route point.
Total calls distributed: The total number of unique interactions distributed from a queue or route point.

cheers,

e.

Title: Re: difference b/w entered and distributed stats
Post by: bcyk on April 24, 2009, 02:05:29 PM

one of common queries by end-users is ACD queue data fields equation.... ACD queue statistics fields are hardly matched in many scenarios....


See previous thread http://www.sggu.com/smf/index.php/topic,2375.0.html for details