Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 24, 2009, 05:57:10 PM

Title: OBN GVP
Post by: cavagnaro on April 24, 2009, 05:57:10 PM

Hi guys,
Does anybody has a simple example on how to feed OBN? I can't understand how to do this...:(

Thanks

Title: Re: OBN GVP
Post by: elek on April 25, 2009, 09:30:18 AM

Hi Cavagnaro,
i'm recalling in 7.2 EE there was an example html page (it was installed with OBN), which triggered OBN to initiate an outbound call and returned call initiation status. It was providing a proper parameters to submit to OBN scripts. You can either dig into the OBN script itself, it was an asp in 7.2 as i'm recalling.
I'm not sure if this is what your are looking for, but this might still be worth checking.

Regards,
K.

Title: Re: OBN GVP
Post by: cavagnaro on April 25, 2009, 03:49:25 PM

Is OCS (Outbound Contact Server) mandatory for GVP OBN to work?

Title: Re: OBN GVP
Post by: elek on April 25, 2009, 04:02:13 PM

well, i haven't had a chance to deploy an OBN since 7.2.
My understanding is that as i mentioned above in 7.2 EE there was even an exapmle of triggering outbound calls by submitting a get request to the obn.asp, so it was a standard behaivior to develop an application and use it with OBN.
STarting from 7.5 genesys provides a proactive contact solution, which combines OCS and GVP OBN, so probably it's now a mandatory, but it's only my guess, i don't know for sure.
regards,
K.

Title: Re: OBN GVP
Post by: René on April 30, 2009, 12:41:50 PM

Cav,

There is an example in GVP Reference Guide. You can find there answer to your next question as well - Is OCS mandatory for OBN? No, it is optional.

R.

Title: Re: OBN GVP
Post by: cavagnaro on July 05, 2009, 06:43:29 PM

René,
When you provision an application we can add a field named TOKEN, what is the purpose of this? Is there anyway we can catch this value on the XML application and use it? I need somehow to differenciate each caller as I have to say their name...
Thanks

Title: Re: OBN GVP
Post by: cavagnaro on July 10, 2009, 11:41:53 PM

I'm checking the QueryString and never got that Token field.
By the way to capture the ANI and store it to a vANI variable:
Call SetPageItem("vANI", Request.Querystring ("ANI"))

Title: Re: OBN GVP
Post by: GenesysNewbie on August 26, 2009, 03:16:31 PM

hope is not so later..


u can performa an obn call via an htto repquest, is not mandatory 2 use OCS.


hope this will be usefull....sorry 4 delay