Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lekie on April 26, 2009, 04:11:28 AM

Title: CCPulse
Post by: lekie on April 26, 2009, 04:11:28 AM

Hi All,

Have some one know the solution to get the value of Inbound call from CCPulse?
I would like to know the period of highest Inbound call everyday.

Thank you in advance,
Lekie

Title: Re: CCPulse
Post by: lekie on April 26, 2009, 04:13:54 AM

Can I use VB Script or set excute file in Action?

Title: Re: CCPulse
Post by: mark on April 27, 2009, 07:51:07 AM

Possibly haven't understood you..

Historical reporting should cover this for you, or, if it needs to be in CCPulse, CCPulse+ would show you the call volumes for given periods of time.

Title: Re: CCPulse
Post by: Adam_W on April 27, 2009, 10:26:06 AM

Also, in case this is what you mean, you should be able to find out the maximum number of inbound calls in a particular queue during a certain time period using the Maximum_Calls statistical type.

If you don't have this, create it using:

Category: MaxNumber
Subject: DNAction
Main Mask: CallWait