Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vincent on April 27, 2009, 12:26:42 PM

Title: Searching based on LoginID?
Post by: Vincent on April 27, 2009, 12:26:42 PM

I know that Genesys is using an internal LoginID for agents, which you can see in CME with correct conifguration. However i want to search on these LoginIDs. I'm seeing some errors in SCI and want to know for which agents this is happening. Anybody got any ideas?

Title: Re: Searching based on LoginID?
Post by: catanirex on April 27, 2009, 12:35:26 PM

Select Tools - Find in CME
Select Agent Login - add the number you see in SCI
Double click on the result, and select Dependency tab. There you see the agent which the login id belongs to

Hope this helps!

Title: Re: Searching based on LoginID?
Post by: Vincent on April 27, 2009, 12:55:13 PM

Thanks, i'll check that out.