Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: karthik on April 28, 2009, 06:49:59 AM
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Hi Guys,
Recently I was looking into a dropped call issue. Here I see that Service observer has joined the call with Role 10, I can see an event established, but I also a error : 20:58:29.954 Std 24500 Event Established invalid for party 007001ad4axxxxx:1720xxxxx
And strange thing is that logs do not indicate that the a new role is added to the call, but after some time...I see that Role 10 is in picture ( but no where indicated that its been added, generally we see that through plus + mark ).
It would be very helpfull if someone can help me in understanding this, thanks.
Cheers
Karthik