Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: siddharth.taneja on April 29, 2009, 06:07:48 PM

Title: Supervisor desktop - Help needed.
Post by: siddharth.taneja on April 29, 2009, 06:07:48 PM

Hi,

I need some help on Supervisor Desktop. I have installed GAD and it is working fine for an agent. However the supervisor I have configured is unable to view any agent whether logged-in or logged-out. The Annex tab entries of the supervisor are as follows:

Supervisor=1
SupervisorAdhoc-2
SupervisorExtended=10
SupervisorMonitoring=2

I have tried giving super-administrator rights to the supervisor person, however, I am still unable to view agents in supervisor desktop.

Also I am unable to create View/ Action Templates, as it gives me the following error : "Unable to store objects in configuration. Please check read-only option in Configuration Manager."

I have verified that the configuration server is not running in read-only mode and the conf db server is up an running.

Thanks in advance.
Siddharth.

Title: Re: Supervisor desktop - Help needed.
Post by: catanirex on April 29, 2009, 06:11:43 PM

I think that the agent login you are using to login to Supervisor Desktop does not have enough access rights in CME.
What if you do a test? Place the agent into the Administrator access group, and login to SVD again. (You might have to restart SVD server first)

Title: Re: Supervisor desktop - Help needed.
Post by: siddharth.taneja on April 29, 2009, 06:14:26 PM

tried it already.... ???

i have added my supervisor person to super-administrators...

Regards.
Siddharth

Title: Re: Supervisor desktop - Help needed.
Post by: cavagnaro on April 29, 2009, 06:17:54 PM

GAD must be configured to start as a super user, not System account, have you done that in CME?

Title: Re: Supervisor desktop - Help needed.
Post by: siddharth.taneja on May 02, 2009, 02:40:58 AM

GAD is starting as the System account..double checked that in CME..

also just came to my mind, how to assign a team  to a supervisor..

I have specified the supervisor in the agent group supervisor section. Any thing else left to configure?

Sid.

Title: Re: Supervisor desktop - Help needed.
Post by: cavagnaro on May 02, 2009, 03:48:56 AM

GAD must not start as System account, you have to configure it to start as the account you gave full permissions.

Title: Re: Supervisor desktop - Help needed.
Post by: siddharth.taneja on May 05, 2009, 06:53:42 PM

thanks a tonne cavagnaro... :)

Title: Re: Supervisor desktop - Help needed.
Post by: deadmeat on September 05, 2016, 01:16:29 PM

Hello guys, have the same problem with SVD. Agent Desktop is starting as default account. Not as a System account. Should I change it to any person in SuperAdministrators group ?

Title: Re: Supervisor desktop - Help needed.
Post by: Tambo on September 05, 2016, 01:53:24 PM

create it as its own super admin