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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tobe on May 05, 2009, 07:57:36 AM

Title: CCPulse Thresholds and Actions with StatAlias
Post by: Tobe on May 05, 2009, 07:57:36 AM

Hi all,

I'm trying to build a threshold which should be true when e.g. 60% is reached.
An example:

CCPulse values in the template:  Entered:                100
                                            Max calls day:          500

My formula should be:
    If  "Entered" * 100 /  "Max calls day" >= 60 then Threshold.Result = true endif

-> 100 *100 / 500 = 20  this means Threshold.Result = false

How could I build the Threshold script?
I tried it with Threshold.StatAlias but I didn't really know how to build up the whole script.

Title: Re: CCPulse Thresholds and Actions with StatAlias
Post by: Tobe on May 05, 2009, 08:12:49 AM

an addition:

I want to use/execute the threshold on the value "Entered"

..so normally the threshold script must start with:

if threshold.statvalue *100 / "max calls day" > 60
then Threshold.result = true
endif

How must be the script that the value "max calls day" will be used in the formula?

Title: Re: CCPulse Thresholds and Actions with StatAlias
Post by: imaki on May 06, 2009, 09:57:47 AM

As far as I know you can only make thresholds on single stat. Meaning you cannot make a threshold where you read two stats and count value from them.

You must make a formula on template where you count that percentage, and then set threshold for it. Threshold only "see" the stat value it is set on.