Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Doubt on May 05, 2009, 10:47:50 AM

Title: Standard Response Library In GAD
Post by: Doubt on May 05, 2009, 10:47:50 AM

Hi,
    How to link the standard response library to GAD?

Title: Re: Standard Response Library In GAD
Post by: Doubt on May 06, 2009, 12:16:10 PM

Someone pls help me.....

Title: Re: Standard Response Library In GAD
Post by: René on May 07, 2009, 03:59:51 PM

Hi,

It's necessary to connect GAD with Universal Contact Server (UCS) to get access to Standard Response Library, Contact History etc. Just add UCS application on Connection tab of GAD application in CME.

R.