Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raj on May 06, 2009, 07:42:58 AM

Title: Problem in finding agent status in IRD
Post by: Raj on May 06, 2009, 07:42:58 AM

Hi,

How to check the agent status in IRD. I have an information about the agent is agent dbid.

My question is can we get the agent status whether agent is ready or not by using agent dbid. 

I am using SData['agentdbid@StatServer.A','StatTimeInReadyState'] > 0.00000 but it is returning 0 value even that particular agent is in ready status.

If not what is an alternative to get the agent information.


Thanks and regards,
Raj

Title: Re: Problem in finding agent status in IRD
Post by: akmalnet on May 06, 2009, 08:17:45 AM

Hi,

if agent attach to the group:

SData['your_Group_Name@your_StatServer_Name.GA'],'CurrNumberLoggedInAgents']

and add this information on statserver:

[CurrNumberLoggedInAgents]
Category=CurrentNumber
MainMask=*, ~LoggedOut
Objects=GroupAgents, GroupPlaces
Subject=AgentStatus

maybe you can try first..

Title: Re: Problem in finding agent status in IRD
Post by: Raj on May 06, 2009, 08:51:12 AM

Hi,

Here i want to know that particular agent is in ready state or not by using his agent dbid.


Thanks and regards,
Raj

Title: Re: Problem in finding agent status in IRD
Post by: ecki on May 06, 2009, 09:08:35 AM

Hi,

You have to use EmployeeID, not agent DBID. Where did you get the agent dbid from? It is not standard to get this kind of data within IRD? Why are you using agent dbid?

e.

Title: Re: Problem in finding agent status in IRD
Post by: Raj on May 06, 2009, 09:31:22 AM

Hi,

I am getting agent dbid from Call Concentrator database and from SCDR table and filed name is LocAgent.



Thanks and regards,
Raj

Title: Re: Problem in finding agent status in IRD
Post by: imaki on May 06, 2009, 09:38:03 AM

Maybe you should get employeeid from cfg_person-table then. If you already read database..

Title: Re: Problem in finding agent status in IRD
Post by: ecki on May 06, 2009, 09:49:32 AM

And what is the reason you are reading the agent dbid from ccon?

Title: Re: Problem in finding agent status in IRD
Post by: Raj on May 06, 2009, 10:00:58 AM

Hi,


I have tried to get employee id from cfg_person table by using database wizard. However in Field Type Agent represents Login ID.

So how to create user defined fields in Fields.


Thanks and regards,
Raj

Title: Re: Problem in finding agent status in IRD
Post by: imaki on May 06, 2009, 10:37:34 AM

You can create fields in Config Manager..

Title: Re: Problem in finding agent status in IRD
Post by: Raj on May 06, 2009, 10:43:03 AM

Hi,

I need to get employee id based upon the agent dbid where agent dbid is getting from CCON database.

And what are the Fileds that i need to create in configuration manager to get the employee id based upon agent dbid.

I need to put where condition in database wizard by using agent dbid.


Thanks and regards,
Raj