Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tomasz on May 06, 2009, 02:31:54 PM

Title: Brio Reports - How to design them
Post by: tomasz on May 06, 2009, 02:31:54 PM

Hello,

I was trying to design some Brio reports but sheer number of fields/columns is overwhelming.  Does anyone know of a good document to outline the fields I should use? 

Thanks

Title: Re: Brio Reports - How to design them
Post by: Lorenzo on May 06, 2009, 08:52:13 PM

Hello,
the Brio enterprise user guide gives a good overview on how to build reports.
then to select the fields, it all depends what statistics you want to display : you have relationships between the tables

Title: Re: Brio Reports - How to design them
Post by: tony on May 06, 2009, 09:09:20 PM

Try my Rough Guide - search for;

007 - ROUGH GUIDE TO CCA AND HISTORICAL REPORTING v7.x

Tony