Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Satish Gunjal on May 12, 2009, 04:41:08 AM
-
Hi,
We are planning to have lab setup where If customer is in queue then he can have an option of callback from agent, before hanging up customer can record his voice(using stream manager).
Customer recording will be available to an agent before callback to the customer.
We have already developed the Agent Desktop using Platform SDK(.Net).
Is it possible using SDK to record and store the customer voice make it available to an agent before callback to an customer? If yes which SDK I have to use?
--
Regards,
Satish Gunjal