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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Masahiko on May 12, 2009, 11:17:09 AM

Title: Error [CFGObjectNotFound] Please Help Me!
Post by: Masahiko on May 12, 2009, 11:17:09 AM

Hi all,

It doesn't understand though the error went out.
RequestReadObject has succeeded.
Please teach someone.


--- ErrLog ---------------------------
20:01:56.046 Trc 24211 Object [CfgPersonUpdate], DBID [0] is to be changed by client, type [SCE], name: [default], user: [default]
20:01:56.046 Trc 24218 Transaction [35] is sent on execution
20:01:56.046 Trc 24217 Transaction [35] is rolled back

MSGCFG_ERROR
attr: IATRCFG_ERRORCODE          value: 10
attr: SATRCFG_DESCRIPTION        value: "No object found for the delta [CfgPersonUpdate], DBID [0]"
attr: IATRCFG_REQUESTID          value: 3

20:01:56.046 Std 23500 Configuration Server Error : Error  [CFGObjectNotFound], object [], property [Unknown] Description No object found for the delta [CfgPersonUpdate], DBID [0]


--- soruce code [C#]---------------------

string strDoc = "<?xml version=\"1.0\" encoding=\"utf-8\"?><ConfData><CfgPerson><DBID value=\"105\" /><tenantDBID value=\"101\" /><lastName value=\"Doe3\" /><firstName value=\"John5\" /><employeeID value=\"1223242356789\" /><userName value=\"jd3\" /><isAgent value=\"2\" /><CfgAgentInfo><placeDBID value=\"0\" /><capacityRuleDBID value=\"0\" /></CfgAgentInfo><isAdmin value=\"1\" /><state value=\"1\" /></CfgPerson></ConfData>";
doc.LoadXml(strDoc);
RequestUpdateObject req =
  RequestUpdateObject.Create(
  (int)ConfServerObjectType.Person,
  doc
  );
IMessage msg = mCfgProtocol.Request(req);

Title: Re: Error [CFGObjectNotFound] Please Help Me!
Post by: SisB on May 12, 2009, 10:11:34 PM

Do we need to provide person DBID (DBID value=\"105\" /) while creating or let config server/db assign it?

Thanks.

Title: Re: Error [CFGObjectNotFound] Please Help Me!
Post by: Masahiko on May 13, 2009, 02:23:16 AM

Thank you for the answer.

When explaining in detail

I want to change firstName of ID(DBID=105) that is already.


-----Information that changes ----------------
<firstName value="John" />   →   <firstName value="John5" />

-----DBID=105 DATA XML-------------
<?xml version="1.0" encoding="UTF-8"?>
<ConfData>
 <CfgPerson>
   <DBID value="105" />
   <tenantDBID value="101" />
   <lastName value="Doe3" />
   <firstName value="John" />
   <employeeID value="1223242356789" />
   <userName value="jd3" />
   <isAgent value="2" />
   <CfgAgentInfo>
     <placeDBID value="0" />
     <capacityRuleDBID value="0" />
   </CfgAgentInfo>
   <isAdmin value="1" />
   <state value="1" />
 </CfgPerson>
</ConfData>

Title: Re: Error [CFGObjectNotFound] Please Help Me!
Post by: SisB on May 13, 2009, 08:08:45 AM

I am sorry, I got it wrong (thought that was to create  ???)

For updating first name try xml below-

<?xml version="1.0" encoding="UTF-8"?>
<ConfData>
<CfgDeltaPerson>
<CfgPerson>
<DBID value="105" />
<firstName value="John5" />
</CfgPerson>
</CfgDeltaPerson>
</ConfData>

Delta tag is the key.

Thanks.

Title: Re: Error [CFGObjectNotFound] Please Help Me!
Post by: Masahiko on May 13, 2009, 08:32:06 AM

To Mr. SisB

It succeeded.
It did not know that Delta Tag was the key.

Thank you for Mr. SisB.

Title: Change skilllevel Please Help Me!
Post by: Masahiko on May 13, 2009, 11:10:02 AM

It is a question by the addition.

This time, it doesn't go well though it tries to do the skilllevel in Updete.

What XML do you only have to throw out?

It is a tried sample as follows.

My best regards.

---XML1----------
<?xml version="1.0" encoding="UTF-8"?>
<ConfData>
<CfgDeltaAgentInfo>
  <CfgPerson>
    <DBID value="101" />
      <changedSkillLevels>
        <CfgSkillLevel>
          <skillDBID value="101" />
          <level value="2" />
        </CfgSkillLevel>
      </changedSkillLevels>
    <CfgAgentInfo>
    </CfgAgentInfo>
  </CfgPerson>
</CfgDeltaAgentInfo>
</ConfData>

---XML2
<?xml version="1.0" encoding="UTF-16"?>
<ConfData>
<CfgDeltaPerson>
  <CfgPerson>
    <DBID value="101" />
    <CfgDeltaAgentInfo>
    <CfgAgentInfo>
      <changedSkillLevels>
        <CfgSkillLevel>
          <skillDBID value="101" />
          <level value="1" />
        </CfgSkillLevel>
      </changedSkillLevels>
    </CfgAgentInfo>
    </CfgDeltaAgentInfo>
  </CfgPerson>
</CfgDeltaPerson>
</ConfData>